Delivery & Returns

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Our team works round the clock to fulfill your orders rapidly. Shipping cost on all orders would be calculated at the checkout.

Our team works round the clock to fulfill your orders rapidly. Shipping cost on all orders would be calculated at the checkout.

• Standard Delivery Charge is £3.70 on all orders below £50.
• Once you have placed an order, it will be delivered within 2-4 working days*
• You'll receive an order confirmation email once you place an order.
• You'll receive an email once your order has been shipped which will include Royal Mail Tracking Reference Number.
• The delivery would be made between Monday and Friday**
• All the orders placed through this website are eligible for delivery in UK only.
• If you want us to deliver your order outside UK, please contact us at info@skypackworld.com before placing your order***.

*During Black Friday, December and Sale period, the orders may take longer than usual for delivery.

**The deliveries won't be made on Saturday, Sunday and Bank holiday.

*** Additional charges may apply.

We provide Free Deliveries on all orders above £50. If the order total is less than £50, standard delivery charges would be applied at the checkout.

If you're unsatisfied with your purchase for any reason, you may return it to us for a full refund within 14 days of your purchase date. Please check below for further information.

• You can return your order via your nearest Post Office or via your preferred posting service.
• Pack the parcel including the items and the Returns Form*
• Address the parcel to: Skypack World, 167A Plumstead High Street, London, SE18 1HE, United Kingdom.
• Pay for the return postage (Skypack World advises you to return using a tracking postage and keep the receipt as a proof).

*You can download the returns form at the bottom of this page.

• You will have 14 days from the date of purchase to return the item.
• Refunds would be processed onto your original payment method within 14 days of us receiving the return. Some banks might take longer to process the refunds.
• We are not responsible for any items damaged or lost during the return journey.
• The product must me unworn, new, undamaged and in original condition - we won't be able to accept in any other condition.
• All the items should be returned with original packaging - return the shoe box wherever applicable.
• In any other circumstances, the customer would have to follow the final decision made by Skypack World.

NOTE: Skypack World won't refund the return postage cost unless a wrong item has been posted to you.

If the product is damaged, defective or not right (wrong colour, size or shoe), please contact us at info@skypackworld.com with your query.